Terms & Conditions

Terms of use

By using this website you agree to the following terms of use. These apply to all users of the site, please read them carefully. Leave the site if you do not agree with these conditions.

Privacy policy

When you purchase from our store we collect the personal information you give us such as your name, address and email address. This information is used to process your order and is also retained in the event of future purchases within your account. Your email address will be added to our mailing list if you opt in at checkout. We may contact you from time to time about new products or news. You can unsubscribe at any time.

How we take payments

We use PayPal to process all payments. It’s the fastest and safest way to buy online. You can pay with your PayPal account, your Debit Card or Credit Card. You don’t need a PayPal account to buy as you can checkout as a guest. All these payements are processed by PayPal. We do not store any of your card details, usernames, security codes or passwords. PayPal is a free service and we recommend opening an account if you don’t already have one.

Website security

We take reasonable steps to protect your personal details, such as your name, address and email address. Our website verified by GeoTrust and is protected by an SSL certificate, which means all data is encrypted. However, you accept the security risks of providing your personal information over the internet and you will not hold us responsible for any breach of your personal data. All your payment information is processed by PayPal’s secure servers. We do not collect or store any of this information.

Product information

Our Products are sold subject to their product descriptions. We take care that these are as accurate as possible but occasionally they may contain inaccuracies, omissions or typographical errors. In such cases we will try and contact you to resolve the issue but we reserve the right to: correct any errors, inaccuracies or omissions; change or update information; withdraw products from sale or cancel orders without prior notice. We are not responsible if information made available on this site is not accurate, complete or current. From time to time we may change the design and specification of our products, and product descriptions and prices are subject to change without notice. We may also withdraw products from sale without notice.

Copyright information

This website and any products within it are the copyright of True Colours. No part of the site or its content may be reproduced or distributed without our written permission. Certain names are in some cases the intellectual property of the respective organisation. If any of our products are found to breach any intellectual property rights, please inform us in writing and it will be removed from the website immediately.

Refunds and returns

No refunds or returns are accepted for goods purchased through this website unless it can be demonstrated that the product arrived damaged or in a condition not fit for purpose. In this case, the customer must email us within 14 days of receiving the product to tell us about the nature of the damage and to provide photographic evidence. Our liability for defective or damaged goods is limited to, at our discretion, a refund of the purchase price or replacement of the faulty goods. All shipping charges for the return of goods must be prepaid. All returned goods must be in the original packaging, be unused and in the condition it was when delivered. Refunds will not be made for returns that are not fit for resale.